Welcome to Sonustore.in! By accessing or shopping on our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before placing an order.​1. General Information​Store Name: Sonustore.in​Store Address: Lara More, Village: Lara, Post: Lara, PS: Kashipur, District: Purulia, PIN: 723130, West Bengal, India.​Contact Email: Sonustore686@gmail.com​2. Products and Pricing​All product descriptions, pricing, and availability are subject to change without prior notice.​We make every effort to display accurate colors and images of our products, but exact appearance may vary slightly due to screen settings.​3. Orders and Acceptance​Once you place an order on Sonustore.in, you will receive an order confirmation via email.​We reserve the right to refuse or cancel any order for reasons including limitations on quantities available, inaccuracies in product or pricing information, or problems identified by our credit and fraud avoidance department.​4. Governing Law​These terms and conditions are governed by and construed in accordance with the laws of India, and you submit to the jurisdiction of the courts in Purulia, West Bengal.

Return and Refund Policy

​At Sonustore.in, we strive to deliver the best products to your doorstep. Please review our return guidelines carefully:
​1. Eligibility for Returns
​You are eligible to request a return strictly within 3 days of receiving your product, only under the following conditions:
​The product received is defective or damaged.
​The product is missing parts or items.
​A completely different item has been sent to you by mistake.
​2. Mandatory Unboxing Video Requirement
​A proper, continuous video footage recorded at the time of opening the parcel is mandatory to claim any return, refund, or replacement for defective, missing, or different items.
​The video must clearly show the package in its sealed condition before opening and continue without any cuts or editing until the issue is clearly shown. Requests without valid unboxing video proof will not be accepted.
​3. Return Process
​To raise a return request, please email us within 3 days of delivery at Sonustore686@gmail.com along with your order details, the mandatory unboxing video, and clear photos of the issue.
​Once your return request is reviewed and approved, we will guide you through the pickup or shipping process.
​4. Refund Policy
​Refund Method: Once the returned item is received, inspected, and verified, the refund will be processed.
​The money will be credited back strictly to the original source/payment method from which the payment was originally made.

shipping policy

Thank you for visiting and shopping at sonustore.in. The following are the terms and conditions that constitute our Shipping Policy.

Shipment Processing Time

• All orders are processed within 1–3 business days.
• Orders are not shipped or delivered on weekends or public holidays.
• If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or phone.

Delivery Timeline

• Our standard estimated delivery time is 7 to 10 business days from the date of dispatch.
• Please Note: While we make every effort to deliver your package on time, unexpected delays may occasionally occur due to unforeseen circumstances. These reasons include, but are not limited to:
  • Severe weather conditions
  • Logistics or courier network disruptions
  • Public holidays or local strikes
  • Remote or rural location access issues
  • Government regulations or restrictions

Shipping Methods & Delivery Partners

To ensure your products reach you safely, we offer Home Delivery using reliable courier networks. Depending on the availability and serviceability of your area pin code, your order will be shipped via:

• India Post (Speed Post / Registered Parcel)
• Other available reputed private delivery partners (such as Delhivery, Blue Dart, Ekart, etc.)

Shipping Rates

• Shipping charges for your order will be calculated and displayed clearly at the checkout page before you make the payment.

Shipment Confirmation & Order Tracking

• You will receive a Shipment Confirmation email or SMS once your order has shipped, containing your Tracking Number(s).
• The tracking number will become active within 24–48 hours, allowing you to monitor your package’s journey directly on the delivery partner’s website.

Damages & Issues

• sonustore.in is committed to customer satisfaction. If you receive your order in a damaged condition, please contact our customer support immediately with photos/videos of the damaged packaging and product so we can assist you with a replacement or resolution.

Contact Us

If you have any questions about this Shipping Policy or the status of your order, please reach out to us with your Order ID.

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legal entity Bibek Mandal